This qualification provides the skills and knowledge for individuals to administer and manage information and communications technology (ICT) support in small-to-medium enterprises using a wide range of general ICT technologies. It covers cyber security awareness, networking, virtual computing, systems support, and client problem management in modern digital environments.
Graduates will be able to work across a broad range of ICT roles, applying technical, procedural, and some theoretical knowledge to support organisational ICT needs, manage client issues, maintain network security, and contribute to cyber security practices.
All skills must be applied in accordance with relevant Commonwealth and State or Territory legislation, Australian standards, and industry codes of practice. This is a nationally recognised qualification with no mandatory work placement requirement.
Assessments may include online knowledge questions, projects, practical ICT tasks, case studies, technical documentation, network and cyber security scenarios, workplace-style reports, team-based activities, and simulated workplace tasks. Clear instructions and trainer feedback are provided throughout.
| SN | TYPE | CODE | NAME |
|---|---|---|---|
| 1 | Core | BSBCRT512 | Originate and develop concepts |
| 2 | Core | BSBXCS402 | Promote workplace cyber security awareness and best practices |
| 3 | Core | BSBXTW401 | Lead and facilitate a team |
| 4 | Core | ICTICT517 | Match ICT needs with the strategic direction of the organisation |
| 5 | Core | ICTICT532 | Apply IP, ethics and privacy policies in ICT environments |
| 6 | Core | ICTSAS527 | Manage client problems |
| SN | TYPE | CODE | NAME |
|---|---|---|---|
| 1 | Elective | ICTNWK529 | Install and manage complex ICT networks |
| 2 | Elective | ICTNWK536 | Plan, implement and test enterprise communication solutions |
| 3 | Elective | ICTNWK540 | Design, build and test network servers |
| 4 | Elective | ICTNWK546 | Manage network security |
| 5 | Elective | ICTNWK557 | Configure and manage advanced virtual computing environments |
| 6 | Elective | ICTNWK559 | Install an enterprise virtual computing environment |
| 7 | Elective | ICTCYS407 | Gather, analyse and interpret threat data |
| 8 | Elective | ICTCYS610 | Protect critical infrastructure for organisations |
| 9 | Elective | ICTSAS524 | Develop, implement and evaluate an incident response plan |
| 10 | Elective | ICTCYS613 | Utilise design methodologies for security architecture |
| 11 | Elective | ICTSAS526 | Review and update disaster recovery and contingency plans |
| 12 | Elective | ICTCYS601 | Create cyber security standards for organisations |
| 13 | Elective | ICTNWK423 | Manage network and data integrity |
| 14 | Elective | ICTNWK431 | Create network documentation |