Work Effectively in Disability Support

To complete this online course, you will need:

• A computer, tablet or phone with an up-to-date web browser (Chrome, Edge, Safari or Firefox).
• A reliable internet connection.
• Headphones are not required. All videos are silent and include on-screen text, captions and a written transcript.
• Approximately 5.5 hours to complete the learning modules and final assessment.
• Up to 60 minutes for optional learner workbook activities.

Each module includes knowledge checks and interactive activities to help you practise and reinforce your understanding. These activities are not scored.

The final assessment becomes available once you have completed all eight learning modules.

• Assessment format: 20 multiple-choice questions.
• Pass mark: 80%.
• Assessment availability: Opens after completing all eight modules.
• Further attempts: If you don't pass, you can review the learning modules and try again.

The assessment brings together the key knowledge and practical skills covered throughout the course.

This course consists of eight practical learning modules followed by a final assessment. Each module builds your understanding of safe, respectful and person-centred disability support.

Learning Activities

• Reading and scenarios: Short reading materials and realistic workplace scenarios in every module.
• Activities and knowledge checks: Interactive practice activities to test and reinforce your understanding. These are not scored.
• One-minute recap videos: Silent videos with on-screen text, captions and written transcripts.
• Learner workbook: An opportunity to record reflections and develop an action plan through approximately 60 minutes of optional activities.

By the end of this course, you will be able to:

• Explain disability using rights-based and social-model perspectives and describe the roles of the NDIA and the NDIS Quality and Safeguards Commission.
• Support participant choice, consent, supported decision-making and dignity of risk in everyday tasks.
• Apply the NDIS Code of Conduct, duty of care, privacy and professional boundaries to workplace situations.
• Recognise and respond to abuse, neglect, exploitation and restrictive practices, and report through the correct internal pathway.
• Work within your scope, reporting lines and the different plans that guide support.
• Identify and manage everyday risks while respecting the person's choices.
• Communicate in accessible, culturally safe and respectful ways.
• Write objective records and protect information in everyday practice.

The course is delivered fully online and is self-paced, allowing you to complete your learning around your personal and professional commitments.

Complete the modules in order, as each one builds on the knowledge and skills developed in the previous module. Your progress is saved, so you can stop and return to the course whenever it suits you.

• Flexible online learning: Access the course from a computer, tablet or phone.
• Reading and scenarios: Explore practical learning materials and realistic workplace situations.
• Interactive activities: Practise your knowledge through activities and module knowledge checks.
• Recap videos: Watch short, silent videos featuring on-screen text, captions and written transcripts.
• Learner workbook: Record your reflections and create an action plan using optional workbook activities.
• Saved progress: Return to your learning whenever you are ready without having to start again.

This course is suitable for new and existing NDIS and disability support workers across a wide range of disability and community support settings, including:

Before enrolling in this course, please make sure you are prepared for online learning and understand what the course provides.

• Check that you have a suitable device, an up-to-date web browser and a reliable internet connection.
• Plan approximately 5.5 hours to complete the learning modules and final assessment.
• Remember that you can stop and return to the course at any time, as your progress is saved.
• Allow up to 60 additional minutes if you wish to complete the optional learner workbook activities.
• Read the important information below about what this course does and does not provide.